Tutorial for using TIMMS (to see online balances)
So you need a hand finding your balance online? No problem, help is here!
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Assumptions:
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You are a person or family with Individualized Supports or passport through CLW.
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You have registered for this service and have received an email response back from CLW with your login details (this can take up to 5 business days).
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Disclaimer:
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The balance you see on TIMMS reflects invoices that have been paid already. It does not include any invoices you've submitted that are still being processed.
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We do our best to maintain accurate records, but the person or family who is directing the Individualized Supports is responsible to keep track of their own balance.
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What do you need help with?
Logging in | Finding Balance | Reporting on Invoices | Something Else
Logging in to TIMMS
1. Click the "Check my Balance" button on our website
(www.clwindsor.org/familysupport)
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2. Log in to your account (see image)
The "Agency" is clwindsor for everyone
The "Agency PIN" is 192837 for everyone
Your username and password are provided during registration
![1.png](https://static.wixstatic.com/media/3b23be_f51ed8597af547148cb8a43b33c75abd~mv2.png/v1/fill/w_405,h_571,al_c,q_85,enc_auto/1.png)
Finding your balance
1. Click People
2. Click Browse People
3. Click on the person's profile picture
Your screen should like the image shown.
![](https://static.wixstatic.com/media/3b23be_1ca47b9c8c52407eb13aa44dd0e78be8~mv2.png/v1/fill/w_125,h_126,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/3b23be_1ca47b9c8c52407eb13aa44dd0e78be8~mv2.png)
4. For each account, you can now see balance remaining, amount used, and total funding.
*Remember- balances reflect only what has been paid. If you have invoices in process, these are not included.
![](https://static.wixstatic.com/media/3b23be_7d830bcdf9d74f67be215b577a6327fb~mv2.png/v1/fill/w_46,h_20,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/3b23be_7d830bcdf9d74f67be215b577a6327fb~mv2.png)
Reporting on Invoices
1. Click on Reports
2. Click on Create Report
3. Choose Person Expenses
4/5. Choose the start and end dates of the period you want a report for
6. Choose the person's name
7. Click Generate Report
8. When the report is finished generating, you will see a Download Report button
*Remember, the report will only include items that have been paid, not items that are still in process.
![](https://static.wixstatic.com/media/3b23be_649e317cd4ca486fa87dd21aebc501c6~mv2.png/v1/fill/w_47,h_25,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/3b23be_649e317cd4ca486fa87dd21aebc501c6~mv2.png)